Customer Interaction Management Products and Applications
Acqueon Products
For Cisco Contact Center
- LCM for Cisco Unified CCEPowerful list and campaign management tool
- CTI SDK for Cisco Unified CCXDesigned for developing custom CTI applications
- iAssist for Cisco Unified CVPAdds essential capabilities to an IVR platform, including CallBack Manager
- Unify for Cisco UCCXA powerful predictive dialer with list and campaign management features and multi-channel outbound capabilities, blended with UCCX inbound agents
For Avaya Contact Center
- iAssist for AVPAdds essential capabilities to an IVR platform, including Callback Manager and CTI integration
- Unify for Avaya ACDA powerful predictive outbound dialer for Contact Centers using Avaya CM for inbound calls
- RAP CTIFeature-rich technology for managing inbound customer interactions
- SF.com Connector for Avaya AESTightly integrated interface with softphone, screen pop and other functions
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